Description

David K. Aaker, IOM,  will be our Motivational Keynote speaker; "Leadership for Business Success"

David is a Trainer & Author on Customer Service, Leadership & Communication, coming to us from California!

10 Golden Nuggets of Successful Customer Service

1. Know Your Customer, Client, Vendor, Patient, Or Guest By Their First Name!
2. Listen Twice As Much As You Talk!
3. Always Tell The Truth!
4. Never Argue With A Customers!
5. Under Promise, Over Perform!
6. Follow Up, Follow Up, Follow Up!
7. Be Thankful For Your Customers Who Complain, For You Still Have The Opportunity To Make Them Happy!
8. Enthusiasm!
9. Be Thankful For Each And Every Customer!
10. The Golden Rule!

David is will be conducting a more in-depth Customer Service Seminar from 9:00am to 11:00am on Wednesday, August 18.  Click Here for more information and to register.

Video: Link of conversation with David Aaker: https://youtu.be/oYitG4RinAg